Terms and conditions

2017/2018

Education and Skills Funding Agency (ESFA) Funding and Proof of Eligibility

The majority of our courses benefit from funding from the Education and Skills Funding Agency (ESFA). The ESFA requires the College to provide evidence of student identity and eligibility. For a student to be eligible for ESFA funding, they must have a legal right to be resident in the United Kingdom / EEA for a period of time prior to the start of the course. For further guidance on eligibility please refer to the BAEC Eligibility leaflet. This is available from all main centres and the College website. We have listed the most common scenarios but if you cannot identify your own situation, we will be happy to discuss this with you.

The College will require you to provide your passport, birth certificate or home office papers to prove your eligibility. You will also be required to complete and sign an individual learner record to confirm eligibility. Anyone who, if required, fails to provide proof of their eligibility will be charged course fees at the rate of 9.24 per hour plus any other costs. Anyone who is not eligible for ESFA funding will also be required to pay tuition fees at the rate of 9.24 per hour plus any other costs.

By enrolling on an accredited course you are agreeing to undertake the qualification, be registered with the awarding body and entered for the relevant examination/assessment. All students MUST take the examination/assessment. If you do not, you will be charged tuition fees at the rate of 9.24 per hour plus any incurred examination costs.

Refunds policy

Cooling off period

If you enrol on a course and pay for it, you are entitled to fourteen working days during which you may cancel your course enrolment. If you do reconsider your enrolment during this time, you will receive a refund of the money paid for the course(s).

If, however the course starts within the fourteen day cooling off period your payment for the course indicates that you wish to undertake the course. Therefore, your right to cancel is lost if you choose to withdraw, unless this is due to a course being proved to have been mis-sold by the College or to a service failure.

For cancellations after the fourteen day cooling off period

If you cancel your enrolment after the fourteen day cooling off period, you will not be entitled to a refund unless this is due to service failure.

Request for refunds relating to service failure

Should you request a refund based on a complaint about the quality of service provided by the College, your complaint will be dealt with from the time that it is received by the College Customer Care Team. Please ensure that any complaints are made as soon as possible, in order that we can work together to ensure an appropriate way forward. Your complaint may be either in writing, by telephone or in person to a member of the Customer Care Team. The date of receipt of your claim will be the date from which your complaint is considered to have started. If we substantiate your claim, you will receive a proportional refund of the fees paid. If we do not substantiate your claim, you will not be entitled to a refund. Should you wish to challenge the outcome of such a decision, the appeal process is detailed in the Customer Care Policy, details of which are below.

Request for refunds relating to medical problems and general absence

There is no automatic right to a refund, for example as a result of ill health, a change in your employment circumstances or moving home. In cases such as bereavement of a close relative or the demise of the student enrolled, applications for refunds will be considered on an individual basis. Please note there is usually a minimum 10 administration charge per course for changes to course enrolments.

Re-Scheduled Classes

The College may occasionallyhave to re-schedule a class due to unforeseen circumstances. Arrangements will be made to suit the majority of the class and availability of the tutor and suitable accommodation. We regret that if the new arrangement is not convenient to an individual student no refund for themissed session will be due.

In circumstances where classes are cancelled for reasons outside the control of the College (e.g. very bad weather conditions) then every attempt will be made to make up any lost sessions. However, where this is not possible refunds will not be payable but students will be credited to the value of the lost sessions. No liability can be accepted for expenses incurred, or in connection with, attending a class which has been cancelled or altered at short notice.

Our cancellation

If the College cancels your course and we are unable to provide a suitable alternative, you will be entitled to a full refund of your fees.

Contact details

Should you have any queries regarding the Refunds Policy, these should be addressed to the Head of Adult Learning.

Getting it right

We try to ensure the total accuracy of the information in all our publicity, but sometimes we get it wrong. Although we aim to deliver the programme of courses as advertised, changes might have to be made. Even with the most rigorous checking, there may be small differences in the fees for identical courses.

The College reserves the right to cancel, combine or re-schedule courses or to make changes to course details advertised including cost, location, content and tutor.

Please note that it is very important to attend the start of the course as further information and advice normally takes place on the first session. Should you have any concerns about your course once it has started, please discuss these concerns with your tutor as soon as possible.

Bromley Adult Education College reserves the right to refuse admission or to refer students to more appropriate classes, on academic grounds if necessary.

Complaints

Copies of the College Customer Care Policy are available from the Policies page, on request from the College receptions or by writing to: Bromley Adult Education College, Kentwood Centre, Kingsdale Road, London SE20 7PR.

Registration

You can now register for many of our courses by paying directly in GBP (sterling) over the internet, by debit or credit card (Visa, MasterCard and Electron are all accepted). Before enrolling on your chosen course please ensure you have read the course content and that it meets your requirements.