Terms & Conditions



The Skills & Learning Manager reserves the right to assess the learner’s suitability to benefit from the proposed course. Completion of an enrolment form and payment does not guarantee a place on a course. Skills & Learning reserves the right to insist upon any learner discontinuing attendance at any course or venue. Places on some of our courses will be in high demand and if you have been offered a place but no longer require it, please advise us immediately, as you may be preventing another learner from taking the place. Where learners do not attend the first session without having given prior notice, Skills & Learning reserve the right to offer the place on the course to another learner and you will not be eligible to a refund if it is outside of the 7 day cooling off period (see ‘Conditions of Refunds’).

Learners studying qualification courses at other training providers

The funding bodies will only fund a learner to study a qualification with a single training provider. Where a learner studies the same qualification with another training provider, Skills & Learning reserves the right to reclaim from the learner, the fees equivalent to the loss of funding from the funding bodies.

Eligibility to Attend Courses

Learners under 15 will not be permitted to attend Skills & Learning courses. All our courses are available to learners aged 19 and over on 31 August. Residency and eligibility rules apply.

Changes in Class Arrangement

Courses are arranged on a basis of estimated demand. The Skills&Learning Manager may change the syllabus, the day and time of any session and may cancel sessions where:

Where a session has to be postponed, the Service will re-schedule the session and no refund of the learner’s fee will be made. Where the remainder of the course is cancelled, the Service’s liability is limited to a pro-rata refund of the learner’s fee.

Stationery, Textbooks, Craft Materials etc.

On most courses learners are expected to provide the textbooks, stationery and materials required for their courses. Please refer to the Course Information Sheet.


Smoking, including electronic cigarettes, is not permitted in any of our venues.

Damage to Equipment & Premises

The cost of repair of property known to have been damaged by a learner shall, on demand, be paid to Skills & Learning by the learner responsible for such damage.

Loss or Damage to Personal Property

All property, including clothing, electronic goods, bicycles and motor vehicles, brought to any Skills & Learning premises by a learner shall remain throughout, at the sole risk of the learner. Dorset County Council, Bournemouth Borough Council, Borough of Poole nor the Skills & Learning Service accepts any responsibility.


Course fees

Fees are exempt from VAT. Learners should be aware that course fees, as quoted, are subject to review only in exceptional circumstances.

Places on courses are not transferable to any other person.

Eligibility for a FREE course. If learners have declared any false information, action may be taken to reclaim fees and any support costs provided.

Instalments For fees over £100 it may be possible to pay 50% of the course fee before the start of the course. 50% of the total course fee must be received by Borough of Poole before the agreement is valid. This will be followed by 2 consecutive monthly instalments of 25% following the initial payment of 50%.
For course fees over £650 – please contact Skills & Learning for further information.

Please refer to the Financial Information Pack at www.boroughofpoole.com/skillsandlearning or phone 01202 262300 for further information.


Examination and awarding body registration fees and administrative charges are included in the cost of the course.
Learners are reminded that it is their responsibility to ensure that they are entered for the correct examination by the deadline date set.

Late entries

If a learner misses the final examination entry deadline and wishes to make a late entry the learner will be required to pay a £15 centre administration fee and the awarding body late fee.


For all enrolments and payments made by phone, post, online or in person, there is a 7 working day cooling-off period during which the course enrolment may be cancelled by the learner. A full refund of fees will be payable provided that a request is received by Skills & Learning within 7 working days of the enrolment confirmation being received, in accordance with the United Kingdom’s Distance Selling Regulations. Refunds may be given on medical grounds. We will require written proof such as a doctor’s letter and a deduction of £15 will be made to cover administration costs.

No refunds will be given if:

An appropriate proportion of fees may be refunded in the following circumstances:

Please note:
Examination fees are non-refundable.
Learners should not turn up for the first session without enrolling.
Please retain this information for reference purposes.
Please be aware that by enrolling on a course, learners are accepting all of these Terms & Conditions.
All information correct at time of printing June 2014.

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