Terms & Conditions



The Skills&Learning Manager reserves the right to assess the learner’s suitability to benefit from the proposed course. Completion of an enrolment form and payment does not guarantee a place on a course. Skills&Learning reserves the right to insist upon any learner discontinuing attendance at any course or venue.

Eligibility to Attend Courses

Learners under 15 will not be permitted to attend Skills&Learning courses. All our courses are available to learners aged 19 and over. Residency and eligibility rules apply.

Changes in Class Arrangement

Courses are arranged on a basis of estimated demand. The Skills&Learning Manager may change the syllabus, the day and time of any session and may cancel sessions where:

Where a session has to be postponed the Service will re-schedule the session and no refund of the Learner’s fee will be made. Where the remainder of the course is cancelled, the Service’s liability is limited to a pro-rata refund of the learner’s fee.

Stationery, Textbooks, Craft Materials etc.

On most courses learners are expected to provide the textbooks, stationery and materials required for their courses. Please refer to the Course Information Sheet.


Smoking is not permitted in or on any of our venues.

Damage to Equipment & Premises

The cost of repair of property known to have been damaged by a learner shall, on demand, be paid to Dorset County Council, Bournemouth Borough Council or Borough of Poole by the learner responsible for such damage.

Loss or Damage to Personal Property

All property, including clothing, electronic goods, bicycles and motor vehicles, brought to any Skills&Learning premises by a learner shall remain throughout, at the sole risk of the learner. Boroughs of Bournemouth or Poole nor the Skills&Learning service accepts any responsibility.


Course fees

Fees are exempt from VAT.

Learners should be aware that course fees, as quoted, are subject to overall review only in exceptional circumstances.

Places on courses are not transferable to any other person.

A, J, Q

Eligibility for a FREE course.

To qualify for a free course a Self Declaration form should be completed by the learner at the start of the course. If learners have declared any false information, action may be taken against to reclaim fees and any support costs provided.


For fees over £100 it may be possible to pay 50% of the course fee before the start of the course. 50% of the total course fee must be received by Borough of Poole before the agreement is valid. This will be followed by 2 consecutive monthly instalments of 25% following the initial payment of 50%.

For course fees over £650 - please contact Skills&Learning for further information.

Please refer to the Financial Information Pack at www.boroughofpoole.com/skillsandlearning or phone 01202 262300 for further information.


Examination and awarding body registration fees and administrative charges are included in the cost of the course. Learners are reminded that it is their responsibility to ensure that they are entered for the correct examination by the deadline date set. Late entries If a learner misses the final examination entry deadline and wishes to make a late entry the learner will be required to pay a £15 centre administration fee and the awarding body late fee.

Late entries

If a learner misses the final examination entry deadline and wishes to make a late entry the learner will be required to pay a £15 centre administration fee and the awarding body late fee.


For all enrolments and payments made by phone, post, online or in person, there is a 7 working day cooling-off period during which the course enrolment may be cancelled by the learner. A full refund of fees will be payable provided that a written request, by email or letter, is received by Skills&Learning within 7 working days of the enrolment confirmation being received, in accordance with the United Kingdom’s Distance Selling Regulations.

No refunds will be given if:

An appropriate proportion of fees may be refunded in the following circumstances:

A full refund of fees, with no administration charge will be made if a course is cancelled due to a Service failure.

Once a course has begun:

Requests for refunds will be considered only in exceptional personal or family circumstances. Any refund will then take the form of centre vouchers, redeemable in the current academic year.

Please note: Examination fees are non-refundable Learners should not turn up for the first session without enrolling.
Please retain this information for reference purposes.
Please be aware that by enrolling on a course, learners are accepting all of these Terms & Conditions.
All information correct at time of printing June 2013.

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