Work Skills

BTEC Award/Certificate in Principles of Customer ServiceNew course available from June 2018. Please enquire at our Thursday Job Club. The course will provide you with an introduction to the underpinning knowledge and attitudes required for working in a customer service environment.
BTEC Certificate in Principles of Customer Service Taster SessionMeet the tutor and find out whether this course is for you.
English Language CafeImprove your English conversation, over a cup of tea or coffee, with others like you who have English as their second language. No need to book or enrol, just turn up at 10am to chat!
Food Safety in CateringThis Highfield Awarding Body for Compliance course covers how individuals can take personal responsibility for food safety, the importance of keeping themselves clean and hygienic, the importance of keeping the work areas clean and hygienic and the importance of keeping food safe.
Health and Safety in the WorkplaceA Highfield Awarding Body for Compliance (HABC) course including roles and responsibilities, risk assessments, common workplace hazards and procedures for responding to incidents. A pass in a multiple choice exam at the end of the course leads to a HABC Level 2 Award in Health and Safety.
IT For JobseekersLearn how to email, attach CVs and use Word and Excel – suitable for beginners
Personal Development WeekExplore and develop life skills such as managing change, dealing with stress, setting personal goals, improving communication skills, building selfconfidence and working as part of a team
Weekly Job ClubCome on in and see us to find out further information about a whole variety of courses available to people seeking work. Whether you need to brush up, learn a new skill, update your CV or improve your interview techniques, we can help. You will be guided to improve your employability skills.
Working in Care: Introduction SessionThis session will introduce you to all aspects of care work