Work Skills


Approaching Work with ConfidenceLearn to use some simple techniques to manage the stress of job seeking or workplace pressures.
BTEC Award/Certificate in Principles of Customer ServiceNew course available from June 2018. Please enquire at our Thursday Job Club. The course will provide you with an introduction to the underpinning knowledge and attitudes required for working in a customer service environment.
BTEC Certificate in Principles of Customer Service Taster SessionMeet the tutor and find out whether this course is for you.
Emergency First Aid at WorkEmergency First Aid at Work course for those working alone or in a low risk work environment or for those who wish to learn basic First Aid.
English Language CafeImprove your English conversation, over a cup of tea or coffee, with others like you who have English as their second language. No need to book or enrol, just turn up at 10am to chat!
Food Safety in CateringThis Highfield Awarding Body for Compliance course covers how individuals can take personal responsibility for food safety, the importance of keeping themselves clean and hygienic, the importance of keeping the work areas clean and hygienic and the importance of keeping food safe.
Health and Safety in the WorkplaceA Highfield Awarding Body for Compliance (HABC) course including roles and responsibilities, risk assessments, common workplace hazards and procedures for responding to incidents. A pass in a multiple choice exam at the end of the course leads to a HABC Level 2 Award in Health and Safety.
IT For JobseekersA 4-day course for those who are required to register for a 'Find a Job - Gov.UK' account and evidence their online job seeking activity. The course will also include setting up a free e-mail account and attaching a CV to e-mails. You will need to attend all 4 days.
Paediatric First AidAcquire basic first aid skills for the management of a sick or injured child (up to about 8 years old), including care of the unconscious child, resuscitation, choking, control of bleeding, and head injuries. Includes a 6-hour first aid certificate.
Personal Development WeekThis 4-day course will provide you with an opportunity to explore and develop life skills such as managing change, dealing with stress, setting personal goals, improving communication skills, building self confidence and working as part of a team. You will need to attend all 4 days.
Weekly Job ClubCome on in and see us to find out further information about a whole variety of courses available to people seeking work. Whether you need to brush up, learn a new skill, update your CV or improve your interview techniques, we can help. You will be guided to improve your employability skills.