Level 2 Customer Service for Health and Social Care Settings

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Course codeHSC20/8797

This course is for learners who want a career in the Health or Social Care sector e.g. GP surgeries, NHS, care homes and dental clinics. It will develop skills and knowledge related to the sector. The course will support ESOL learners new to the vocabulary in the sector.

When and where

Dates

From 24 Feb 2021 to 15 Jul 2021
Wed 09:30-15:00 x18 Thu 10:00-12:00 x19

19 weeks

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24 Feb 2021

09:30 to 15:00

25 Feb 2021

10:00 to 12:00

03 Mar 2021

09:30 to 15:00

04 Mar 2021

10:00 to 12:00

10 Mar 2021

09:30 to 15:00

11 Mar 2021

10:00 to 12:00

17 Mar 2021

09:30 to 15:00

18 Mar 2021

10:00 to 12:00

24 Mar 2021

09:30 to 15:00

25 Mar 2021

10:00 to 12:00

31 Mar 2021

09:30 to 15:00

01 Apr 2021

10:00 to 12:00

21 Apr 2021

09:30 to 15:00

22 Apr 2021

10:00 to 12:00

28 Apr 2021

09:30 to 15:00

29 Apr 2021

10:00 to 12:00

05 May 2021

09:30 to 15:00

06 May 2021

10:00 to 12:00

12 May 2021

09:30 to 15:00

13 May 2021

10:00 to 12:00

19 May 2021

09:30 to 15:00

20 May 2021

10:00 to 12:00

26 May 2021

09:30 to 15:00

27 May 2021

10:00 to 12:00

03 Jun 2021

10:00 to 12:00

09 Jun 2021

09:30 to 15:00

10 Jun 2021

10:00 to 12:00

16 Jun 2021

09:30 to 15:00

17 Jun 2021

10:00 to 12:00

23 Jun 2021

09:30 to 15:00

24 Jun 2021

10:00 to 12:00

30 Jun 2021

09:30 to 15:00

01 Jul 2021

10:00 to 12:00

07 Jul 2021

09:30 to 15:00

08 Jul 2021

10:00 to 12:00

14 Jul 2021

09:30 to 15:00

15 Jul 2021

10:00 to 12:00

Location

Online

Cost

Fees and concessions information

Free. There is no fee charged for this course.

What is this course about?

This course is for learners who want a career in the Health or Social Care sector e.g. GP surgeries, NHS, care homes and dental clinics. It will develop skills and knowledge related to the sector. The course will support ESOL learners new to the vocabulary in the sector.

Who is this course for?

You must be aged 19 and over by the 31st of August 2020 and be eligible for publicly funded ESOL courses.

Are there any entry requirements?

Yes, you will either need to

• complete a Level 2 assessment
• or have a Level 1 qualification or above in reading / writing / speaking and listening

The class tutor may have an informal discussion with you to ensure this is the right class for you.

Do I need to have an interview before I can enrol?

No, you will not need to have an interview before you enrol if you have a Level one English writing, reading and speaking and listening exam pass.

How will I be taught?

You will be taught either face to face or via the EDMODO app to access the ESOL classroom – where you will be taught using a range of methods including:
Whole class – teacher delivery or on MS Teams or Edmodo
Independent assignments and homework
Small group work
Video, You Tube and other media
Quizzes and assessment

You will also have to complete a project related to employability in the Health and Social Care sector.

What feedback will I get?

You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made. Your tutor will give you verbal feedback as a group during the session, and written feedback on activities and work that you do. You will decide individual learning goals with your tutor and see your progress over the term by keeping an online folder of work.

How will I be able to give my views on the course?

You will be able to talk to your tutor in one to one meetings about your learning. Your tutor will ask for your feedback as a group at different times over the course and you will also contribute to the course review. You will be able to formally record your views on the course at the end by completing an evaluation form. You may also complete GLA & OFSTED surveys. Other ways to give feedback include via your class representatives elected in class, through the online platform, the Edmodo App.

What course can I do next?

You can gain entry level employment in the sector, whilst also going on to a specialist Level 2 qualification in either the Health Sector or Adult Social Care.

Additional information

It is very important for you to attend all of your classes. However, if you are unable to attend a class, please discuss this with your tutor. If you do not attend classes during the first week of the course or you do not attend three classes in a row, you may lose your place on the course.

Assessment Method

There will be regular on course assessments by the tutor and your peers. Your homework will be assessed and the tutor will give you either written or verbal feedback to support your progress. There will also be formal assessments in order to gain a qualification and these assessments have to be completed and shared with your tutor on the dates agreed.

Equipment Required

Pencil, pens, dictionary, a folder, a laptop or PC and access to the internet. You will need to download and install the free software to enable you to access MS Teams and Edmodo.