A new password can be e-mailed to you.
If your current e-mail address is recorded on your account then we can send you a new temporary password to you in an e-mail to that address.
We need either the e-mail address for your account or your account number.
If your e-mail address is not the one recorded on your account then please contact us so we can change your account to include your up-to-date e-mail address.You can contact us on 020 8489 2596 or firstname.lastname@example.org. You can contact us Monday to Friday, from 9:00 AM to 5:00 PM.