A new password can be e-mailed or texted to you.
If your current e-mail address or mobile is recorded on your account then we can send you a new temporary password to you.
We need either the e-mail address for your account or your mobile number.
What to do if your e-mail address or mobile number has changed or is wrong, or you cannot access it at this time.
If, for any reason, you cannot access your account email, please contact us. We will ask you some security questions and then change your account to include your up-to-date e-mail address. Then you can get your password sent to your current e-mail address.
You can contact us on 020 8204 3567 or or via email email@example.com. You can contact us: Mon to Friday 09:00 – 17:00.