Business and Retail - Level 1

<ul>
<li>An introductory Level 1 qualification designed to develop essential knowledge and skills for the business and retail sectors.</li>
<li>Ideal for adults exploring employment opportunities in customer service, retail, business administration, or entry-level office roles.</li>
</ul>

<ul>
<li>Business & Retail Knowledge</li>
<li>Customer Service</li>
<li>Communication Skills for Work</li>
<li>Digital & Social Media for Business</li>
<li>Health & Safety and Workplace Conduct</li>
</ul>

<ul>
<li>You must be aged 19 or over.</li>
<li>An initial assessment will ensure you join the right level.</li>
<li>Suitable for beginners or those returning to learning</li>
</ul>

<p>City Learning Quater, Old Hall Street, Wolverhampton WV1 3AU</p>

<ul>
<li>Provides practical skills relevant to both business and retail roles.</li>
<li>Helps students build confidence in communication, customer service and digital working.</li>
<li>Offers flexibility with a wide range of units from both sectors.</li>
<li>Ideal for students preparing for employment, volunteering, or further study.</li>
<li>Supports progression into apprenticeships such as Business Administrator or Digital Marketer</li>
</ul>

<ul>
<li>Through a combination of classroom activities, discussions and practical tasks.</li>
<li>Realistic workplace scenarios such as dealing with customers, creating written content and practising communication skills.</li>
<li>Digital tasks related to business use of social media and creating simple promotional content.</li>
<li>Supportive teaching tailored to adult students.</li>
</ul>

<ul>
<li>Assessment is through a portfolio of evidence.</li>
<li>Evidence may include written tasks, worksheets, practical activities or observations.</li>
<li>No formal exams—assessment is continuous.</li>
</ul>

<ul>
<li>Course fees may apply, depending on eligibility.</li>
<li>No specialist equipment required.</li>
<li>You may wish to bring basic stationery (pen, notebook).</li>
</ul>

<p>Gateway Qualifications Level 1 Award in Business and Retail</p>

<p>Progress to:</p>

<ul>
<li>Level 1 or Level 2 Business qualifications</li>
<li>Level 2 Retail or Customer Service qualifications</li>
<li>Apprenticeships such as Business Administrator or Digital Marketer</li>
</ul>

<p>Apply for entry level jobs in retail, customer service or office environments.</p>

<p>Use improved communication, teamwork and customer-facing skills in real workplaces.</p>

<p style="text-align:justify"> </p>

<p>For further information, careers, or educational advice contact our Student Services Team:</p>

<p>01902 558180 | <a href="mailto:enquiries@aes.wolverhampton.gov.uk" target="_blank">enquiries@aes.wolverhampton.gov.uk</a> | <a href="http://www.aes.wolverhampton.gov.uk/" target="_blank">www.aes.wolverhampton.gov.uk</a></p>

<p>For free Course and Career Advice go to:<a href="https://www.life-pilot.co.uk/" target="_blank">https://www.life-pilot.co.uk/</a></p>